Frequently Asked Questions

Yes, absolutely. We ask about the goal of the analysis to determine the appropriate test method/technique, test conditions, and fixtures/instruments, and then share a comprehensive test plan or scope of work (SoW) based on that. We finalize the SoW with your inputs and final requirements before commencing the test.

We complete the standard tests within 5 to 7 days, depending on the individual test duration required by the procedure. Failure analysis often takes longer than routine testing because it requires a thorough examination schedule involving several techniques/methods. We offer expedited services for a rush charge, where applicable.

Sample requirements depend on the method/technique chosen. However, we do our best to accommodate sample/specimen sizes that do not meet the requirement through possible alterations in fixtures, etc. We also perform sample preparation and machining if the client requires it.

Yes, we provide raw data files if applicable. Although we provide a very comprehensive report, we understand that many teams need raw data for their own analysis, modeling, or regulatory submissions.

Yes, we work with labs with suitable accreditations. We understand that accreditation is often mandatory for test credibility, regulatory submissions, customer audits, or federal programs.

Yes, we provide chain-of-custody (CoC) documents whenever required by the client.

Maintaining confidentiality of your data is of supreme importance to us. We enter into mutual non-disclosure agreements (MNDAs) with you and the serving laboratory, providing a double layer of protection. We identify samples and materials only by sample IDs, and projects by an internal project ID.

We dispose of samples following material-specific disposal guidelines at our testing facilities. We arrange return shipping for samples after non-destructive testing or for unused samples, per the client's request. We monitor the whole process and update you through emails.

We offer standard test prices derived from factors like equipment used, time required, technique used, sample requirements, etc. Our transparency on base rates, rush fees, and additional charges (e.g., specimen prep) is reflected in the detailed quotes we share upfront. Customized, tailor-made solutions are quoted above standard rates (if required), depending on the project's complexity.

Yes, we provide a comprehensive report with sample details, specimen preparation, instrument and calibration details, followed by procedure, results, and charts/graphs (if applicable). Our detailed report helps our clients understand what the data means for their design or failure mode, not just raw numbers.